Contact Center Outsourcing
Being supportive of you, your business, and the way you work best. That's what outsourcing contact center support means at ASIAWEBMEDIA. We deliver solutions that adapt to your changing needs. That can improve customer satisfaction while saving you money. And that's just the beginning.

With ASIAWEBMEDIA, you can:

Reduce costs
Increase satisfaction
Employ advanced technologies
Ensure quality
Customize your program
Up-sell with a high return
Resolve problems
Obtain actionable data and reports
ASIAWEBMEDIA provides flexible, scalable outsourcing solutions such as: Product Support/Help Desk, Customer Service, and Sales.

Product Support / Help Desk Back to top
Get fast, accurate answers for both customers and your own employees. We have extensive experience supporting electronic devices, computer systems, software, telecommunications components, and medical equipment. Our agents are trained to help your customers with inquiries related to:

Installation
How-to-use
Technical and non-technical troubleshooting
Service interruption
Warranties and returns
Dispatch and depot repair
We work with you before implementation to identify new ways to improve operating efficiencies. The result is a customized solution for you.

Dedicated Support Teams
We have established hiring practices, training expertise, and implementation processes that can build dedicated support teams to meet your unique requirements. We work with you to identify circumstances that trigger second- and third-level escalations to internal resources or on-site dispatch technicians.

Dial-A-Tech
Individual consumers can access a unique shared help desk through Dial-A-Tech, ASIAWEBMEDIA’s award-winning technical support service. Dial-A-Tech enables individuals and businesses to get the technical help they need through a toll-free phone number, live chat, or email. They also have access to online tutorials and Web site links, enabling them to quickly resolve issues on their own. For more information on Dial-A-Tech, click here.

Customer Service Back to top
ASIAWEBMEDIA’s proactive customer service programs are designed for high efficiency and exceptional results. Our customer service support encompasses:

Account maintenance
Reservations
Consumer hot lines
Dispatching
Status checks and claim processing
Complaint resolutions
Fulfillment services
Satisfaction surveys

Sales Back to top
ASIAWEBMEDIA specializes in sales programs that produce high sales-to-call ratios, up-sell percentages, and cross-sell rates. If you have seasonal demands, we work with you to scale up and down – to meet even the most demanding time-frame requirements. Our capabilities include:

Sales presentations
Closing scripts
Transaction processing
Up-selling
Cross-selling
Renewals
Order fulfillment

Technology Back to top
Our network infrastructure provides optimum system integration and data integrity. And, we constantly evaluate emerging technologies to enhance productivity and efficiency. We continually search for new ways to automate customer interactions, reduce costs, and increase customer satisfaction.