Contact Center Outsourcing
Being supportive of you, your business, and the way you work
best. That's what outsourcing contact center support means
at ASIAWEBMEDIA. We deliver solutions that adapt to your changing
needs. That can improve customer satisfaction while saving
you money. And that's just the beginning.
With ASIAWEBMEDIA, you can:
Reduce costs
Increase satisfaction
Employ advanced technologies
Ensure quality
Customize your program
Up-sell with a high return
Resolve problems
Obtain actionable data and reports
ASIAWEBMEDIA provides flexible, scalable outsourcing solutions
such as: Product Support/Help Desk, Customer Service, and
Sales.
Product Support / Help Desk Back to top
Get fast, accurate answers for both customers and your own
employees. We have extensive experience supporting electronic
devices, computer systems, software, telecommunications components,
and medical equipment. Our agents are trained to help your
customers with inquiries related to:
Installation
How-to-use
Technical and non-technical troubleshooting
Service interruption
Warranties and returns
Dispatch and depot repair
We work with you before implementation to identify new ways
to improve operating efficiencies. The result is a customized
solution for you.
Dedicated Support Teams
We have established hiring practices, training expertise,
and implementation processes that can build dedicated support
teams to meet your unique requirements. We work with you to
identify circumstances that trigger second- and third-level
escalations to internal resources or on-site dispatch technicians.
Dial-A-Tech
Individual consumers can access a unique shared help desk
through Dial-A-Tech, ASIAWEBMEDIAs award-winning technical
support service. Dial-A-Tech enables individuals and businesses
to get the technical help they need through a toll-free phone
number, live chat, or email. They also have access to online
tutorials and Web site links, enabling them to quickly resolve
issues on their own. For more information on Dial-A-Tech,
click here.
Customer Service Back to top
ASIAWEBMEDIAs proactive customer service programs are
designed for high efficiency and exceptional results. Our
customer service support encompasses:
Account maintenance
Reservations
Consumer hot lines
Dispatching
Status checks and claim processing
Complaint resolutions
Fulfillment services
Satisfaction surveys
Sales Back to top
ASIAWEBMEDIA specializes in sales programs that produce high
sales-to-call ratios, up-sell percentages, and cross-sell
rates. If you have seasonal demands, we work with you to scale
up and down to meet even the most demanding time-frame
requirements. Our capabilities include:
Sales presentations
Closing scripts
Transaction processing
Up-selling
Cross-selling
Renewals
Order fulfillment
Technology Back to top
Our network infrastructure provides optimum system integration
and data integrity. And, we constantly evaluate emerging technologies
to enhance productivity and efficiency. We continually search
for new ways to automate customer interactions, reduce costs,
and increase customer satisfaction.
